Questions
Short answers about choosing lights, fitting, the warranty, delivery, returns and the ready kits.
Choosing lights
How do I choose a bulb's wattage?
Look at the lumens before the watts: a 9 W LED bulb gives about 806 lm, close to a 60 W ordinary bulb, enough for a bedroom or a corridor. For living rooms and kitchens choose 12 W.
What is the difference between the light colours?
Warm yellow (3,000 K) is calm and cosy for bedrooms and living rooms, warm white (4,000 K) is natural for kitchens, bathrooms and corridors, and cool white (6,500 K) is bright for offices, study rooms and outdoors.
How many spotlights does a room need?
A 3 × 4 m room needs about six 7 W spotlights in two rows. The ceiling spotlight's page has a guide to how many spots each room size needs.
Fitting and safety
Do you install lights and switches?
We sell the products but do not install them. A licensed electrician should fit spotlights, chandeliers, wall lamps, floodlights, switches, sockets and cable, with the power switched off before any work.
What can I use without an electrician?
Bulbs, the desk lamp, the LED strip with its adapter, extension leads, solar garden lights and the emergency lantern are all ready to use with no wiring.
How do I know which bulb base I need?
Look at the old bulb: E27 is the large base common in chandeliers and lamps, and E14 is the smaller one. Every bulb page names its base.
Warranty
What does the warranty cover?
Lights and tools carry a 12-month warranty against manufacturing faults. It does not cover breakage, misuse or connection to the wrong voltage.
How do I claim the warranty?
Send us a photo of the product and the order number from the contact page or on WhatsApp, and we replace or repair it at no charge within a week.
Orders and delivery
When will my order arrive?
We deliver across the UAE within 1–3 working days and call you before delivery to confirm the time.
How much is delivery?
Delivery is AED 20, and free on orders over AED 300.
How do I pay?
In cash or by card on delivery; nothing is paid on the website. Prices include 5% VAT.
Returns
Can I return or exchange a product?
Yes, within 14 days of delivery if the item is unused and in its original box, and we refund you the way you paid. Opened cable rolls and installed products can only be returned if they have a manufacturing fault.
A product arrived damaged — what should I do?
Send us a photo within 48 hours of delivery and we replace it at no charge or refund you in full, delivery included.
Kits and bulk orders
What is the difference between the two ready kits?
The home maintenance kit is a toolbox for small repairs, ordered one at a time. The new home kit holds bulbs, an extension lead and basic tools, and companies order it from 5 kits to hand over with the keys to their units.
How do I order kits for my company or a housing project?
Order the “New home kit” from 5 kits straight from the shop, and we add a card with your company's name for free. For more than 50 kits, or delivery to many addresses, send us the list from the contact page and we will send you a quote within one working day.